FastCash : Instant Loan Online Privacy Policy

 FastCash : Instant Loan Online 

The provisions of Rule 4 (1) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 require the publication of a privacy policy for handling or dealing in personal information, including sensitive personal data or information.

You agree to be bound by the terms and conditions of this Privacy Policy by visiting www.FastCashLoan Online.in ("Website") or the FastCash : Instant Loan Online mobile and/or web application (the "App") (collectively, the "Platform") and using the services provided by us ("Services").

By simply using the Platform or any part of it, you agree to this Privacy Policy and grant Finnovation Tech Solutions Private Limited ("we" or "our" or "us" or "FastCash : Instant Loan Online") permission to process your personally identifiable information (Personal Information, Sensitive Personal Data or Information). This Privacy Policy is part of the Platform's Terms of Service and is governed by them.

Customers/consumers/buyers/consumers, or any other persons using Services or accessing our Platform ("user" or "you" or "your") are considered users of the Services for the purposes of this Privacy Policy.

Please do not use, access, download, or install the Platform or any part of it if you do not agree to this Policy or any part of it.

COLLECTION OF PERSONAL INFORMATION FROM USERS

When you use our Platform, we collect and store the information you give us on a regular basis by asking for your permission to get the information we need. Our main goal is to provide you with a secure, efficient, smooth, and personalised experience and services. This enables us to provide services and features that are tailored to your needs, as well as to customise our Platform to make your experience safer and easier, and to improve the Services we offer. More importantly, we collect personal data from you that we believe is required to achieve the aforementioned goal.

You can generally use the Website or App without telling us who you are or revealing any personal information. However, in order to create an account on the Platform, you must first provide us with some basic information that will allow us to provide customised services. We collect the following types of information from you:

your complete name;

email;

gender;

photograph;

postal address;

code postal;

information about the family;

information about the university or college;

a telephone number

Details of the linked prepaid wallet;

information on the bill;

information about the vehicle;

PAN (Permanent Account Number);

Certificates and academic records

Credit bureaus and customer service providers' information;

We indicate the mandatory and optional fields whenever possible. You can always choose not to provide any information by not using a specific service or feature on the Platform. Depending on the platform you use to log-in to the App, we also collect user account data such as email address and public profile information such as name, photo, and ASID. This information is required as part of the registration process to gain access to our Service, and it is also used to auto-populate relevant fields throughout the App's interface. When you create a free account with us, we collect additional identifiable information such as your Platform transaction history, as described further below. While you can browse some sections of our Platform without registering, certain activities (such as applying for loans from third-party lenders on the Platform) require registration and the submission of the information listed above. The Platform will clearly display the personal information it is collecting from you, and you can choose whether or not to provide it. However, this will limit the Platform's services available to you.

Our app also collects your phone number for verification purposes, such as checking the device's active SIM status, uniquely identifying you, and preventing fraud and unauthorised access.

The collection of your personal information is now required as part of our Video Know Your Customer (Video KYC) process to ensure the completion and authentication of your KYC. Permissions for microphones and cameras will be required in this case.

INFORMATION ON FINANCIAL SMS COLLECTION

Your personal SMS is not collected, read, or stored by us.

Only financial SMS sent by 6-digit alphanumeric senders are collected and monitored from your inbox, which assists us in identifying the various bank accounts that you may be holding, cash flow patterns, description and amount of transactions undertaken by you as a user to assist us in performing a credit risk assessment, which enables us to determine your risk profile and provide you with the appropriate credit analysis. This procedure will allow you to obtain financial services from the Platform's regulated financial entities. Your historical data is also included in this Financial SMS data.

While using the app, it sends financial SMS information to our affiliate server and to us on a regular basis.

COLLECTION OF DEVICE INFORMATION AND LOCATION

We collect and track information about your device's location to ensure that your loan application is serviceable, to reduce the risk associated with your loan application, and to provide pre-approved customised loan offers. This also aids us in verifying the address, making better credit risk decisions, and completing the know your customer (KYC) process.

The information the App collects and how it is used is determined by how you manage your device's privacy controls. We store the information we collect with unique identifiers tied to the device you're using when you install the App. When you download and install the App, we collect information from the device and ask for permission to get the information we need from the device. Additionally, we collect your Log information (via the domain server through which the User accesses the App Search queries, IP address, crashes, date, and so on) for the purpose of improving the App functionality. In addition to the above, we also continuously track and collect data related to the App's performance and other diagnostic data for identifying and resolving any technical glitches that may be identified from such data, as well as for improving the overabundance of data.

The hardware model, build model, RAM, storage, and unique device identifiers like IMEI, serial number, SSAID, AAID, SIM information including network operator, roaming state, MNC and MCC codes, and WIFI information including MAC address and mobile network information are all collected from your device to uniquely identify the devices and ensure that no unauthorised device acts on your behalf to prevent frauds.

We collect information about your device to provide automatic updates and additional security so that your account is not used on other people's devices, as well as to provide us with valuable feedback on your identity as a device owner and device behaviour, allowing us to improve our products' interaction, quality of services, and provide you with a more personalised user experience.

CONTACT INFORMATION COLLECTION

As part of the loan journey facilitated by FastCash : Instant Loan Online, we collect, upload to FastCash : Instant Loan Online servers, store, and monitor your contact information, which includes name, phone number, account type, contact last modified, favourites, and other optional data, to enable you to autofill the data during the loan application process. This information is also required for the purposes of risk analysis in Android app versions 1.4.2 and below.

In the iOS app versions, as part of the loan journey facilitated by FastCash : Instant Loan Online, we collect, upload to FastCash : Instant Loan Online servers, store, and monitor your contact information, which includes name, phone number, account type, contact last modified, favourites, and other optional data, to enable you to autofill the data during the loan application process; this information is also required for risk analysis, to enable us to detect credible references, assess your creditworthiness, and to enable us to detect fraudulent references.

COLLECTION OF APPLICATIONS THAT HAVE BEEN INSTALLED

To assess your credit worthiness and enrich your profile with pre-approved customised loan offers, we collect a list of installed applications' metadata information, which includes the application name, package name, installed time, updated time, version name, and version code of each installed application on your device.

CAMERA

We need camera access so that we can scan and capture the required KYC documents and auto-fill relevant fields.

We require access to your camera as part of the KYC journey to enable you to begin your KYC process. This permission allows us or our authorised agents to perform your Video KYC while also taking screenshots of your original Officially Verified Documents that you present during your Video KYC journey. Video KYC allows you to complete your KYC digitally, smoothly, and efficiently. Your video will be recorded and retained for regulatory purposes along with your original Officially Verified Documents that you present during your Video KYC journey.

MICROPHONE

We need microphone permissions to enable two-way communication between our authorised agent and you during your Video KYC, and your audio will be recorded for regulatory purposes.

STORAGE

We need storage permission so that your KYC and other relevant documents can be securely downloaded and saved on your phone. You can then easily upload the correct KYC related documents for a faster loan application details filling and disbursal process, ensuring a smooth experience while using the app.

OTHER NON-PERSONAL INFORMATION COLLECTION

We collect certain information about you automatically based on your behaviour on our Platform, which we use to conduct internal research on our users' demographics, interests, and behaviour in order to better understand, protect, and serve our users and improve our services. We also collect your Internet Protocol (IP) address and the URL you used to connect your computer to the internet, among other things. This information could include the URL you just came from (whether or not that URL is on our Website), the URL you go to next (whether or not that URL is on our Website), your computer browser information, and your IP address.

Cookies are small data files stored on your computer by a website. On our Website, we will use cookies in the same way that other lending websites/apps and online marketplace websites/apps do. This information is used to help us identify you so that we can improve the usability of our website. Most browsers allow You to refuse cookies, but doing so may affect Your ability to use some parts of Our Website.

We collect information about your purchasing habits if you choose to make a purchase through the Platform.

As permitted by law, we keep this information for as long as it is needed to resolve disputes, provide customer support, and troubleshoot problems.

We collect information into a file specific to you if you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website.

PERSONAL AND OTHER INFORMATION USE AND DISCLOSURE

We recognise the value of your data and make every effort to ensure that it is only used for its intended purpose. We collect information from you and access, store, and use it in accordance with applicable laws to provide our Services, as well as to research and develop new ones, subject to the limitations set forth in this Privacy Policy.

We make use of the data to:

resolve conflicts;

troubleshoot issues

aid in the promotion of a secure service;

analytic evaluation;

marketing and promotional purposes, such as sending promotional SMS, Email, and Whatsapp messages to you;

determine the level of interest in and satisfaction with our products and services among consumers;

provide you with information about offers, products, services, and updates available both online and offline;

personalise your journey;

detect and protect us from illegal or suspicious activity, fraud, and other criminal activity;

enforcing our rules and regulations;

as otherwise described to you at the time of collection for the improvement of our services and as otherwise described to you at the time of collection

We collect and analyse demographic and profile data about our users' activity on our Platform in order to improve our product and service offerings.

OBJECTIVE OF INFORMATION COLLECTION

The information you provide will be used for the following purposes:

establish and confirm one's identity;

to make your KYC easier;

Our Platform will be monitored, improved, and administered.

perform credit profiling for the purpose of facilitating loans to You, as part of our service.

design and provide customised financial products and services through our third-party financial partners;

analyse how the Platform is used, troubleshoot service or technical issues, and keep the platform secure;

send You communications, information about the products or services you've requested, or process queries and applications you've submitted on the Platform;

manage Our relationship with You and keep you informed about other products or services that we think you'd like;

carry out data analysis in order to improve the User's Services / Products;

use the information provided by the user to comply with local laws and regulations;

based on the information shared by the User, conduct KYC for our third-party lending partners;

use the User information in other ways that are permitted by law in order to enable You to obtain financial services from our lending partners

We will use and keep the information for as long as it is needed to provide You with Platform Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

NOTIFICATION TO THIRD PARTIES

Only our registered third parties, including our regulated financial partners, will have access to Your information in order to provide Services on the Website/App. We will only share Your information with third parties in the following ways:

For the purposes of facilitating a loan, facility, line of credit, or product purchase, we disclose and share Your information with financial service providers, banks or NBFCs, and our third-party partners.

We share Your information with our third-party partners for data analysis so that we can better serve you and provide services through our Platform.

We may disclose Your information without notice if we are required to do so by law or a statutory authority, or to enforce or apply Our terms of service, or to assign such information in the course of corporate divestitures, mergers, or to protect the rights, property, or safety of Us, Our users, or others. This includes sharing information with other businesses and organisations for the purposes of preventing fraud and lowering credit risk.

We may share a User's data / information with other technology partners in order to track how the User interacts with the Platform on Our behalf.

We and our affiliates may share Your information with another business entity if we (or our assets) merge with, or are acquired by, that business entity, or if the business is reorganised, amalgamated, or restructured for business continuity. If such a transaction occurs, any business entity (or newly combined entity) that receives such information from Us is bound by this Policy with respect to your information.

We will share the information with our third-party technology and credit partners, such as credit bureaus or third-party data source providers, who will conduct credit checks and analyses.

We will share Your information with third parties under a confidentiality agreement that limits their use of the information to the purposes outlined herein. We guarantee that your information will not be shared with third parties without your permission.

By using the Platform, you agree to allow the Company to share/disclose your Personal Information with I concerned third parties in connection with the Services; and (ii) governmental authorities, quasi-governmental authorities, judicial authorities, and quasi-judicial authorities, as permitted by Indian law.

As part of our statutory audit process, we will disclose your KYC journey and any data related to it to the appropriate regulatory authorities. Please keep in mind that your Aadhaar number will never be shared.

We will obtain your explicit consent if we use or disclose your information for any purpose other than those listed above.

THIRD-PARTY SDK LINK

The App contains a link to a third-party SDK that collects data on our behalf and stores it on a secure server in order to perform a credit risk assessment. We make certain that our third-party service provider takes extensive security precautions to protect your personal information from loss, misuse, or alteration.

Separation of environments and segregation of duties are used by our third-party service provider, as well as strict role-based access control on a documented, authorised, need-to-use basis. Application-level encryption is used to protect and store the data. They use key management services to restrict data access.

Our registered third-party service provider also offers hosting security, employing industry-leading anti-virus, anti-malware, intrusion prevention systems, intrusion detection systems, file integrity monitoring, and application control solutions.

PRIVACY POLICY MODIFICATIONS

We reserve the right, at any time and for any reason, to change, modify, add, or remove portions of this Privacy Policy. If there are any changes to the Privacy Policy, we will update it on the Platform. Unless otherwise stated, changes become effective immediately after they are posted. We encourage you to revisit this page from time to time for the most up-to-date information on our privacy practises. By continuing to access or use the Services, you are agreeing to the changes and the revised Privacy Policy.

GETTING ACCESS TO YOUR DATA / CONTACTING US

Users can choose to edit/modify, delete/withdraw any Personal Information shared for Platform use at any time. Please keep in mind that deleting or withdrawing information may have an impact on the Services we offer you. Users will be required to provide supporting documents relating to the change in Personal Information in order for the Company to verify the change in Personal Information.

CONTROLS OVER YOUR PRIVACY

You have a number of options when it comes to the information we collect and how we use it:

Settings at the device level: Your device may have settings that control what information we collect. You can change permissions on your Android device for access to the camera and audio, for example.

Remove the app from your phone or tablet.

You can also write to our Grievance Officer to request that content be removed from our servers based on applicable law.

PRECAUTIONS FOR SECURITY

The Platform intends to keep your information safe and accurate, as you have confirmed. To help us protect your information from unauthorised access, use, and disclosure, we use reasonable physical, administrative, and technical safeguards. When we send information over the internet, for example, we encrypt everything. Our registered third-party service providers must also protect such information from unauthorised access, use, or disclosure.

Our Platform has strict security measures in place to protect information under our control from loss, misuse, and alteration. We make every effort to keep the information you provide safe and secure. For the transmission of information, we use Secure Sockets Layers (SSL)-based encryption, which is currently the required level of encryption in India under applicable law.

We combine security at multiple points throughout our products with cutting-edge technology to ensure that our systems maintain strong security measures. Our overall data and privacy security design allows us to defend our systems against everything from low-hanging fruit to sophisticated attacks.

In addition, the Website and App have received security certifications for the following:

The international standard ISO 9001 specifies the requirements for a quality management system (QMS). The standard is used by businesses to demonstrate their ability to consistently deliver products and services that meet customer and regulatory requirements while maintaining the necessary security safeguards.

ISO 27001 (formally ISO/IEC 27001:2005) is a specification for an information security management system (ISMS) and is the recommended level of certification required under the Information Technology Act of 2000. An information security management system (ISMS) is a set of policies and procedures that encompasses all legal, physical, and technical controls used in an organization's information risk management processes.

We want to keep the information we have safe from unauthorised access, alteration, disclosure, or destruction, which includes:

We encrypt your data in transit to protect it from prying eyes.

To help you protect your account, we provide security features such as OTP verification.

To prevent unauthorised access to our systems, we review our data collection, storage, and processing practises, as well as physical security measures.

Personal information is only accessible to our employees, contractors, and agents who require it in order to process it. Anyone with this level of access is bound by strict contractual confidentiality obligations, and failure to meet these obligations may result in discipline or termination.

Compliance and cooperation with applicable laws and regulations;

We review this Privacy Policy on a regular basis to ensure that we are processing your information in accordance with it.

Transfer of data;

We make sure that your Aadhaar number is kept private.

Your information is stored on servers in India by us or our affiliates. Data protection laws differ from country to country, with some offering greater protection than others. We also adhere to certain legal frameworks relating to data transfer, as set forth and required by the Information Technology Act of 2000 and its rules.

We contact the person who made the complaint when we receive formal written complaints. Any complaints about the transfer of your data that we cannot resolve with you directly are forwarded to the appropriate regulatory authorities, including local data protection authorities.

HYPERLINKS TO OTHER WEB SITES

Our Platform contains links to other websites that may collect personally identifiable information about you. We are not responsible for the privacy practises or content of the websites to which we provide links. We're only concerned with the disclosure and use of data collected by Us in this Policy. If You visit any websites via the Website's links, please read the privacy policies of those websites before proceeding. Their data collection practises and policies may differ from this Policy, and we have no control over or liability for any of their policies.

YOUR APPROVAL

You consent to the collection, sharing, disclosure, and usage of the information you disclose on the Platform in accordance with this Privacy Policy by using the Platform and providing your information.

We will post any changes to our Privacy Policy on this page so that you are aware of the information we collect, how we use it, and under what circumstances we share and disclose it.

OFFICER OF GRIEVANCE

The name and contact information for the Grievance Officer are listed below in accordance with the Information Technology Act of 2000 and the rules promulgated thereunder:

Email:  jaysurapura7878@gmail.com

Address: C-11 OM SHOPPING CENTREGROUND FLOOR M G ROAD GHATKOPAR EAST MUMBAI Maharashtra INDIA 40007